If all of your purchases are currently downloaded and playable on your system, nothing will appear in this list.įor Nintendo Switch, we’ll also need a screenshot of your Nintendo Support ID. This can be found by going through the Switch menu > System settings > Users > Your Profile > Scroll down, and click on Number for Customer Support.
Software purchased by other Nintendo Accounts on the console will not appear in your "Redownload" list.
Only software purchased with your Nintendo Account will appear on this list.
Select "Redownload." A list of all of the software you’ve purchased that is not currently downloaded to the system will appear.
Select the picture of your icon in the upper-right corner to access your Account Information.
If there are multiple user accounts on your system, select the account you want to use.
Select "Nintendo eShop" on the HOME Menu to launch the Nintendo eShop.
To find your transaction history on your Nintendo Switch, use the eShop: If you're having trouble grabbing a record of your VC purchase, please consult the following guide we've broken the instructions down by platform:
We need both the receipt and a copy of your account's transaction history.
With the transaction history, please ensure this contains either your username, email or ticket number for our viewing.
The receipt could be the email sent to you when confirming the purchase.
Receipt and Copy of Transaction History (Must be a photo or a screen shot):.
This could include your continent or country.
Please be sure to provide us with the following information when you fill in the "Description" field about what's going on. The first thing to do is go ahead and file a support ticket. NOTE: Please be aware that we may escalate your request to Nintendo/Sony/Microsoft/Steam for an audit of your missing transaction(s). If you have waited for at least 24 hours and still haven't received any VC, we're happy to look into the issue. If you purchased VC in NBA 2K22 but haven't seen it credited to your account, you've come to the right place in the Knowledge Base.īefore you file a ticket, please be aware that (especially during periods of high online traffic) it can take a few hours before the VC you purchased is credited to your account.
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